Privacy Policy

We collect information you provide directly when you: - Fill out our online booking form (name, email, phone, country, health concerns) - Use our AI intake chatbot (health concerns, symptoms, goals) - Subscribe to our newsletter - Submit a contact form We also collect limited technical information automatically (IP address, browser type, pages visited) through standard web analytics.

We use your information to: - Process and confirm your booking - Send appointment confirmations and reminders - Provide your health intake summary to the doctor before your consultation - Respond to your enquiries - Send wellness newsletters (only if you opt in) - Improve our website and services We do not sell, rent, or share your personal data with third parties for their marketing purposes.

Any health information you share — including symptoms, medical history, and wellness goals — is used solely to prepare for and deliver your Ayurvedic consultation. This information is treated with the highest confidentiality and is never shared with third parties without your explicit consent, except as required by law.

Your data is stored securely on encrypted servers. We use industry-standard security measures including SSL encryption, access controls, and secure payment processing via Stripe (PCI-DSS compliant). We do not store your payment card details on our servers.

We use the following trusted third-party services: - Stripe / Razorpay — payment processing - Resend — transactional email delivery - Vercel — website hosting - Google Analytics — anonymised website analytics Each of these services has its own privacy policy governing how they handle data.

Our website uses essential cookies required for functionality (such as maintaining your session during booking). We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

You have the right to: - Access the personal data we hold about you - Request correction of inaccurate data - Request deletion of your data - Withdraw consent for newsletter communications at any time - Request a copy of your data in a portable format To exercise any of these rights, please contact us at the email address below.

We retain booking and consultation records for a period consistent with applicable legal and professional requirements. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 12 months.

Our servers are located in India. If you are accessing our services from outside India, your data may be transferred to and processed in a different country. By using our services, you consent to this transfer.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after any changes constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: Email: privacy@pranikaara.com Address: Pranikaara Ayurveda & Wellness, Mumbai, India